Returns & Exchanges

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process.

Return Policy:

  • Items must be returned within 7 days of the delivery date.

  • Products must be unused, in their original condition, and with all original packaging.

  • Returns that do not meet these conditions may be subject to a restocking fee or rejection.

  • Refunds will be processed to the original payment method within 5-7 business days after we receive the returned item.

Exchange Policy:

  • Exchanges are available for defective or damaged items.

  • If you need a different size or color, we recommend placing a new order and returning the original item for a refund.

  • Exchanges must be requested within 30 days of the delivery date.

How to Return or Exchange an Item:

  1. Contact our support team at [customer support email] to initiate the return or exchange process.

  2. Provide your order number and a brief explanation of the reason for return/exchange.

  3. Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  4. Once we receive the item, we will process the return or exchange promptly.

Exceptions:

  • Custom-made or personalized items cannot be returned or exchanged.

  • Clearance or final sale items are non-refundable.

If you have any questions, feel free to contact our support team at [customer support email]. We are happy to assist you!